When placing a bid on or agreeing to purchase one of our items, please note that you as the purchaser are agreeing to the following terms set below:
The images used for this listing are supplied by our manufacter, and shows the design and style of the item listed for sale.
Please note images used to advertise this item for sale may not be the same size as the actual item size listed, as all our images are stock photos.
Therefore, please be aware of the size that you are agreeing to purchase, as we do not allow returns for incorrect sizes purchased.
Products described in our listings are based on the actual items themselves, and are as accurate as possible.
Product sizes are an approximation, so can vary slightly from listed size, due to some items being handmade.
Due to dye lot variations, and different computer monitors & mobile screens, please allow for slight variation in colour.
Any discrepancies with products must be brought to our attention within 5 days of date of delivery, anything after this time is no longer our responsibility.
All items are checked thoroughly before being sent, so any damage caused by delivery is not the responsibility of us.
All items must be paid for within 3 days of the end of auction/listing, or at least a notification of payment type must be made within this time.
Items will only be sent once payment has been received and processed.
If you are not 100% satisfied with your purchase, we offer a 30 day returns policy.
The item must not have been used within these 30 days, othewise returns policy is null and void.
Change of mind returns will incur a 15% re-stocking fee.
Items must be returned to us in NEW condition, and be wrapped up the same as received. Any item that is not sent back in this way will not be accepted upon its return.
Once the item is back with us, we will inspect the item, and then organise the refund/exchange/store credit.
The refund amount will also be minus the original postage charge to you. For items that have "free shipping" as freight charge, (amount to be determinded based on what was paid orginially) will be deducted from your refund amount to cover our original freight expenses.
Example of refund amount: $100 purchased item with free shipping returned, so refund would be $100 minus 15% re-stocking fee = $85, minus original freight charge of $30 = Total refund of $55.
If you believe you have received a faulty item, this must be brought to our attention via ebay messaging within 5 days of receiving the item.
In the case of a faulty item, photo evidence will need to be submitted to us for assessment. Please then allow for up to 5 business days for assessment. If deemed faulty, then we will organise a return label/collection from you of the faulty item, and a replacement will be sent out.
In the rare case than an item cannot be replaced, a refund will be issued.
Delivery charges for items listed to eBay are FREE within Australia only. Buyers outside of Australia will require a freight quote prior to purchase, or via the 'postage & payments' tab on the item page.
IMPORTANT SHIPPING INFORMATION
All rug / product deliveries will be sent via courier or via australian post, depending on size and weight.
Items larger than 105cm wide, must be sent via courier, due to Australia Posts max dimension restrictions.
Items sent via courier, cannot be delivered to P.O. Boxes.
If a property is unattended at time of delivery, the driver will leave the item in a safe secure place outside the poperty, also known as 'authority to leave' or 'ATL'.
Authority to leave or 'ATL' means that you, the receiver, has given authority to leave goods without a signature.
You, the purchaser, assume entire liabilty if not present, and threfore we are not held responsible for any goods that either go missing or are damaged due to 'ATL'.
To avoid the above happening, customers are welcome to give alternative addresses for delivery.
Change of addresses must be provided at 'Checkout', and not via email or ebay message after a purchase.
In cases where it is not possible to leave items, such as units or commercial, the driver will leave a card to arrange a suitable time for delivery.
Any costs incurred for re-delivery is of the buyers expense.
Please allow up to 4 business days for handling time, and therefore please take this into consideration when purchasing.
If you are ordering a Poster/Print, these are printed to order, so please allow up to 7 business days handling time.
For international purchasers, items under the maximum 105cm size restrictions, note that there is two types of postage, Pack and Track (Registered Parcel Post) or International Express Postage. Items that weight more than 2kg, can only be sent via Internationa Express Postage.
For international purchases of items larger than the maximum 105cm size restrictions, buyers will require a quote prior to purchase. Please note these items have to be sent via international courier, which can be extremely expensive, and would be in excess of $300-$400AUD.
International buyers, please note that we, the seller, are not responsible for any custom/duty tax charges imposed by the destination country. You, the buyer, are fully liable for any potential costs incurred once the item arrives in said destination country, as per eBays Terms & Conditions.